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Public service doesn’t have to look dull and bureaucratic

Roskilde’s public service office moved from their old address to the new extension on Køgevej. They wanted to use the move as a fresh start in creating a clear connection between the older and new parts of the building, and a welcoming and non-bureaucratic feeling.

The new town hall foyer extends from the older building, Amtsgården, from 1976. We have emphasized the importance of fine materials and warm hues, to create coherence between the two buildings – to create a public service office that feels welcoming and accessible.

Ashwood, white paints, and several shades of red have been used, and the space planning concept solves all the practical requirements. A round reception counter greets you centrally in the space, and seating at various heights, plus roofed meeting cubicles, provide peace and quiet for conversation.

Self-service functions are carried out at the custom-designed ‘house’ units on the walls. Manned service counters are placed in an adjacent room, for discretion and privacy.